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Customer Service / Privacy Policy / Terms & Conditions

VERTICAL ATHLETICS Return / Exchange Policy:

 

If for any reason you are not satisfied with your Vertical Athletics purchase, simply return it within 30 days of purchase and we'll assist you with a prompt refund or exchange.

 

Refunds for items returned within 30 days of the purchase date will be credited in the same form as the original payment type.

 

Refunds for items returned more than 30-45 days after the purchase date will be in the form of a merchandise credit redeemable with your next purchase.

 

There will be no refunds after 45 days.

 

Returning to VerticalAthletics.com:

 

If you are unsure of our current return mailing address please email us at: INFO@Verticalathletics.com  and we will provide you with the proper return mailing address.   We travel a lot and have multiple addresses.  We want to make sure and process your returns promptly so please email us first to find out which address to send to.


* Detach the top of the package invoice and keep it for your records.

* On the reverse side of the invoice, circle the item(s) that you are returning and indicate the reason for the return. (Please use  the reason codes below.)

* Pack your return in the original package if possible and be sure to include the invoice.


* The original credit card used for the order will be credited.

 

Return Reason Codes:

 

1. Too big 
2. Too small
3. Too long
4. Too short
5. Returning a gift
6. Didn't like item
7. Delivered wrong item  
8. Defective
9. Fabric/color not what I expected

10. Other ________________

 

Exchanging to VerticalAthletics.com:

If you're exchanging, let us know what new item you'd like by filling out the table on the back of the package invoice.

 

* Fill out the Shipping Address box detailing where you would like the exchanged item(s) to be shipped.

* Vertical Athletics will pay the shipping charges for sending the new item back to you.

* Pack your return in the original package if possible and be sure to include the package invoice.


Email us for the current return/exchange shipping address.  Info@Verticalathletics.com

 

* The original credit card used for the order will be charged if the exchange item value is greater than the returned item.

 

We recommend that all returns and exchanges be sent via traceable carrier such as UPS or FedEx. Vertical Athletics is not responsible for packages not received if sent via non-traceable carrier. Returns and exchanges must be returned pre-paid; we cannot accept C.O.D. deliveries.

 

RETURN STATUS:

Upon receipt, it will take approximately one week to process your return. Once processed, a credit is issued to the credit card used for the original purchase. It usually takes 1 - 2 billing cycles for the credit to appear on your credit card statement.
 
 
What information do we collect?

  • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
  • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.


Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.


Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Vertical Athletics - Get Vertical. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.


Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).


Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 6, 2003.


Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.


Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.


Terms and Conditions

Please also visit our Terms and Conditionssection establishing the use, disclaimers, and limitations of liability governing the use of our website.


Your consent

By using our site, you consent to our privacy policy.